The client came to me in the middle of her career—a professional woman, with a double law and business degree and a strong career at a major multinational corporation. Excited by the new environment and new challenges, she became the administrative head of a major medical center associated with a prestigious university. The other members of the collegial top management team came from the medical, teaching and research fields. After a few years she was asked to relinquish her position as she was considered ‘not flexible enough’ in her application of business principles to the operations of the center.
I coached her as she reassessed her previous position as a non-medical professional, along with the commonly seen management challenges of balancing “business” and “medical/social service” interests. She also recognized that her management style, which favored analysis, planning, action, was more effective as advisor than as part of an everyday management team.
Upon these recognitions, she was able to reposition herself as an independent advisory and interim management service, while simultaneously building a small highly qualified staff. Her new services were now made available and of great value to other healthcare organizations, especially those which had run into problems due to financial and management oversight shortfalls.
Key Success Factors:
- Work with a client to convert a career disappointment into a search for new opportunities
- Assist the client to identify the importance of high standards of professional know-how, interpersonal skills and effective management as separate from organizational recognition and ‘success’.
- How to apply the same personal characteristics to a new work relationship
- Take the time and the risk to make this a business success